Our Commitment to Customer Satisfaction
At Yummi Candles, we prioritize our commitment to customer satisfaction and strive to ensure your complete happiness with your purchase. In pursuit of this goal, we offer a comprehensive return policy of 90 days for all products sold in-store or online, provided that the items are returned in their original packaging.
How to make a return / exchange
Returns must be authorized by a Customer Service representative. Customer must provide a return tracking number, Order Number, and items to be returned in order to receive a refund.
1. All items should be in brand new condition and shipped in the original product packaging.
2. Contact our Customer Service department. They will confirm your claim for a return or exchange. Please provide your ORDER NUMBER and reason for return.
3. Put your ORDER NUMBER on the box and securely pack items with the same care we have in order to prevent breakage.
4. Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
All carrier costs including original shipping charges and shipping charges incurred for any returns or exchanges are not refundable.
In-store returns: Please note that we no longer accept online returns at our Distillery District location (10 Trinity St, Toronto, ON M5A 3C4). However, we welcome Canadian online returns at our factory store in Mississauga (1331 Blundell Road, Mississauga, ON L4Y 1M6). To return your product in-store, please bring a copy of your original receipt or order confirmation email. All purchases made in-store are refundable at all locations.
At Yummi Candles, we value your business and aim to make the return process as straightforward and hassle-free as possible. Please do not hesitate to contact us if you have any questions about our return policy or the return process.
Customer Service Hours
Monday — Friday from 8:30 am — 4:00 pm EST.
If you happen to call and reach us after hours please leave us a detailed voice-mail of how we can contact you and your message will be returned the next business day
Mailing Address - Canada
1331 Blundell Road