Changes Made in Accordance to COVID-19
We remain committed to helping Canadians access candles, hand soaps, cleaners and related products that are needed to keep communities safe while providing a sense a warmth and comfort. However, we take the importance of increasing social distancing measures seriously.
That said, we are experiencing a higher than normal influx of orders. We will try our best to meet our advertised shipping times however we cannot guarantee that Standard Ground shipments will arrive on time. Unfortunately it is not business as usual and we are currently experiencing a delay of anywhere from 5-10 business days. We appreciate your support and understanding as we work tirelessly to improve shipping times during these unprecedented times.
The following changes have been implemented:
As always, our online store is still up and running, orders will be fulfilled and shipped.
Due to COVID-19, there is curbside pick up at our Mississauga store and Canada Post/UPS shipping across Canada and the U.S. However, customers should expect delays due to the pandemic and high order volumes. To help protect customers, in the past weeks we have enhanced our daily cleaning procedures and are implementing individual cleaning protocol at all our pick and pack stations. We continue to educate ourselves with CDC guidance for maintaining healthy habits, and are offering flexibility for employees who need to stay home.
Candle-making workshops are scheduled to resume March 31, 2021*. Postponed workshops can be rescheduled after this date. Gift certificates for future workshop dates can still be purchased.
Any workshop candles currently at the store can be picked up once the stores reopen. Thank you for your cooperation.
In closing, we are here to help in times of crisis and as we navigate through this together. We want to thank you for your continued patience and understanding during this time, while we help keep each other safe and healthy.
*Subject to change and contingent on pandemic by-laws, please stay tuned on any further updates or date changes.